About
Highly motivated and results-oriented professional with 4+ years of experience across customer service, administrative management, and laboratory operations. Proven ability to enhance client satisfaction, streamline office procedures, and manage sensitive information with precision. Adept at critical thinking, communication, and leveraging technical skills to drive operational efficiency and achieve organizational goals. Seeking to apply diverse expertise in a dynamic role.
Work
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Summary
Responsible for delivering exceptional customer service and ensuring secure management of customer information.
Highlights
Consistently delivered high-quality customer service, resulting in enhanced client satisfaction and loyalty.
Successfully resolved diverse customer complaints, providing effective and timely solutions.
Managed and secured sensitive customer accounts and information, upholding strict confidentiality protocols.
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Summary
Managed comprehensive office administration and claims processing, ensuring smooth operational flow and director support.
Highlights
Streamlined office operations by efficiently managing clerical duties, including filing, phone calls, email correspondence, and document preparation.
Guided clients through complex claims processes, offering clear advice and detailed procedural explanations.
Ensured successful claim processing by meticulously collecting, verifying, and organizing accurate information and required documentation.
Organized and categorized a high volume of claims, improving processing efficiency and record-keeping accuracy.
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Summary
Performed essential laboratory analyses and provided technical support in a clinical setting.
Highlights
Conducted a range of critical medical and laboratory tests, including MCS, Urinalysis, PT, Culture, and Sensitivity analyses, contributing to accurate diagnostics.
Accurately recorded and meticulously analyzed laboratory data, supporting clinical decision-making.
Managed the end-to-end sample process, from collection and preparation to testing, ensuring adherence to strict laboratory protocols.
Provided crucial technical support for laboratory equipment and procedures, maintaining operational continuity.
Prepared comprehensive reports, reviews, and summaries of laboratory findings for medical staff.
Languages
English
Fluent
Skills
Laboratory Techniques
Medical Testing, Sample Analysis, Data Recording, Technical Support.
Administrative Support
Clerical Duties, Document Preparation, Filing, Email Management.
Claims Processing
Information Collection, Documentation, Process Guidance.
Regulatory Compliance
Anti-Money Laundering (AML), Combating Terrorism Financing (CTF).
Ethical Conduct
Professionalism, Integrity.
Leadership
Team Leadership, Project Coordination.
Management
Operational Management, Process Improvement.
Critical Thinking
Problem Solving, Analytical Skills, Decision Making.
Teamwork
Collaboration, Interpersonal Skills.
Communication
Verbal Communication, Written Communication, Client Interaction, Customer Service.
Microsoft Office Suite
Word, Excel, PowerPoint, Outlook.
Client Relationship Management
Customer Retention, Service Delivery, Conflict Resolution.